Mogo Romania takes a new step in its digital transformation strategy and launches MyMogo, the self-service portal for customers

Mogo Romania, the financial institution specialising in financing the purchase of used cars, takes a new step in its digitalisation strategy and introduces an online portal for its customers. Thus, through the MyMogo portal, customers can manage their credit contracts efficiently in a self-service regime, accessing its benefits anytime.

MyMogo is the customer’s portal, an intuitive interface that streamlines the process of managing a car loan. Thus, the portal allows clients to perform operations such as viewing contractual documents and downloading them in PDF format, tracking the payment due date, monitoring and online payment, as well as checking the status and updating personal data, or activating the recurring payment option.

At the same time, the app is defined by the complete control opportunity over personal loans and offers convenience and flexibility. Ease of use is driven by factors such as the display of payment graphs, making it easy to distinguish between paid and unpaid instalments.

“At the beginning of 2023, we set two important goals – growth and digitisation. By automating internal processes, we were able not only to provide faster responses but also eliminate redundant activities for our operational team, allowing them to focus more on customer’s needs. In 2024, we are proud to announce that we have made significant progress in our digitisation process, the new MyMogo portal being a clear example of our commitment to continuous progress regarding the internal processes, with a positive impact on the customer experience,” states Daniela Dragnea, Deputy General Manager of Mogo Romania.

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The portal has been included in the customer experience since 9 January and has gathered more than 1000 customers so far, demonstrating increased consumer interest in accessible digital products.

“Prior to this launch, we conducted a detailed survey among our customers, which generated an outstanding response rate. The valuable feedback was the starting point for developing the MyMogo portal. By actively listening to the needs of our customers, we have already managed to implement a large part of the requested functionalities. We announce that we are working hard to implement the next requested features in the first half of this year, like changing the due date, credit restructuring options and the possibility to make early repayments directly from the portal, as well as the live chat section,” adds Daniela Dragnea.

The platform also provides the customer with a history of previous contracts, as well as an overview of personal data accumulated in the company’s database. One of the useful features for users is the improved recurring payment process, offering the possibility to activate payments immediately after signing the agreement, with clear notifications in case of payment failure and other easily accessible functionalities.

The customer has complete control over the financial dimension of the credit, benefiting not only from the tools made available but also from the possibility of checking the contract regulations and requesting assistance from the company for a thorough understanding of the contractual obligations and rights.

“Developing new features is always a team effort, so we appreciate the involvement and support of our Eleving Group colleagues. This project would not have been possible without the support of the Web & IT Development team, coordinated by Laima Kaufmane – Group Head of Business Development, who deeply understood the importance and benefits of this initiative for the local market, successfully dedicating herself to the implementation of the project,” states Ionuț Badiu, CEO of Mogo Romania.