REGINA MARIA: Over 2,000 doctors appreciated through reviews

Over 2,000 doctors at REGINA MARIA have received approximately 600,000 reviews, making it the only medical services network that allows patients to provide feedback in this manner. The ratings received have an average score of 9.54 on a scale of 1 to 10, based on real patient experiences over the past 10 years. These reviews are extremely helpful for those seeking the right doctor. The reviews are displayed in real-time on the website, next to each doctor’s profile, and are visible to everyone. REGINA MARIA initiated this process to acknowledge the significant importance of communication in the doctor-patient relationship, with an extraordinary impact on treatment decisions and the healing process of patients.

“The patient is at the center of all our decisions, and it’s only natural that their voice matters in the interaction with the doctor. In the REGINA MARIA Network, we aim to bring even more trust and transparency to the doctor-patient relationship. Patient reviews based on real experiences are the most credible source of information for other patients seeking the best doctors. REGINA MARIA publishes them transparently because we want patients to know how they can quickly find the best doctors confirmed through real medical interactions. Furthermore, we encourage patients to provide this feedback at the end of their consultations,” said Fady Chreih, CEO of the REGINA MARIA Health Network.

Moreover, the electronic feedback system through which patients can rate doctors following medical visits is also the starting point of the “Extraordinary Doctors. Real Experiences” campaign, which communicates data from patient reviews. Out of the total of approximately 600,000 reviews, 78% have ratings above 9.5 and are given to around 1,400 doctors out of the over 2,000 reviewed.

Regina Maria values transparency and personalized interaction with patients. Therefore, doctors in the network can only be evaluated following a medical consultation, either via email using the form received after each visit at any Regina Maria location, or directly through the Regina Maria application in the “feedback to be provided” section. The rating given adds to the doctor’s overall score, which is visible on the website to everyone, and each review contributes to an informed and reliable choice for patients searching for the best doctors.

Most patients have provided feedback directly through the application. Regina Maria is one of the pioneers in the medical industry when it comes to digitization and is currently the most digitized private healthcare network in Romania, with the most appreciated and utilized mobile application. Through its campaigns, Regina Maria aims to raise generations of responsible patients who feel they have full control over managing their health status.