Apa Nova moves to a new location and closer to its customers

Apa Nova, a Veolia company, announces the relocation of its Customer Relations Centre, starting 10.10.2022 to an ultramodern and digitalized space, located at 60A Tunari Street, Bucharest. The opening hours of the new center are from Monday to Friday, between 08.00-17.00.  

The relocation of the Customer Relationship Centre (CRC) to an eco-friendly space in the capital aims to offer a complete digital experience, as well as the possibility to interact with Apa Nova specialists, responding to the current needs of customers. At the same time, the new location offers high accessibility to public transport.

The new CRC integrates the latest technological facilities dedicated to customers: from automatic payment and consumption index viewing devices to digital information systems on the services offered by the water operator, to minimize direct physical contact.

“The transformations we have gone through in the last year and a half, locally and globally, have led us to take the concept of the ‘one-stop shop’ to the next level to increase safety, digitalization, and convenience. Through this approach, we ensure omnichannel commercial communication and position the Customer Relationship Centre as a strategic pillar for improving Apa Nova’s customer satisfaction, which is over 90%, about the services offered”, said Alexandru Moldovan, Deputy General Manager of Apa Nova Bucharest.

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Keeping the “one-stop shop” concept, the center will include a self-service area, a reception area, a cashier’s office, and a customer consultancy area (consultancy offices for customer hearings and the conclusion of technical opinions, drinking water and sewerage service contracts, and the resolution of various requests and complaints). The center will also make it possible to reduce waiting and response times for those who cross its threshold, and customer and potential customer hearings can be held with a dedicated consultant.

Since 2000, Apa Nova, a Veolia company, has been responsible for managing water resources, treating and distributing water to consumers, and disposing of wastewater and rainwater in Bucharest. In over 21 years, the water supply and sewerage system have been rehabilitated, modernized, and developed according to the best industry practices in the field, achievements that translate into investments of over 580 million euros to date.