State should help Romania fight for bigger slice of outsourcing pie, PwC study says

Romania should follow other countries in Central and Eastern Europe in offering facilities to increase its share of the outsourcing market, said Dan Iancu, partner of advisory, performance improvement, at PricewaterhouseCoopers Romania.

A new survey of 514 outsourcing service providers in 50 countries found that the industry is transforming due to the emergence of new providers around the world and the efforts of existing outsourcers to expand into new markets.

The survey was carried out by Duke University’s Offshoring Research Network and PricewaterhouseCoopers.

Outsourcing companies in North America and India, which have long dominated the industry, are

being challenged by competition from Latin America, Eastern Europe and Asia, in service areas such

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as contact centers, business process outsourcing and IT outsourcing.

“The economic slowdown in developed countries, which put pressure on companies to reduce costs, as well as the relatively low cost of the Romanian labor force, could generate opportunities for local outsourcing services providers,” said Iancu.

“We should not ignore the fact that there is a global competition to attract investments and that governments and local authorities worldwide are providing facilities, fiscal or otherwise, to the service providers,” he added.

Otilia Haraga