The European Bank for Reconstruction and Development EBRD has acquired a minority stake in call center company Call Point New Europe for EUR 3 million. The call center and BPO company has delivery sites in Romania (Bucharest) as well as Bulgaria (Sofia and Plovdiv).
The incoming capital will be used for expanding the operational capacities of the Company and increasing its competitiveness in the call center and BPO field in Eastern Europe, via investments in technology, human resource and sustainable development of the business.
Although being young (CallPoint was founded in 2004), the company target is to reach a scale of 4000 employees (full time) across the region by 2013.
CallPoint New Europe specializes in: Travel & Leisure, Retail & E-commerce, Financial Services, High-Tech and Media (Telecoms, Software and Entertainment). In 2008, Global Finance invested EUR 1 million in the company through its Growth Fund. In 2010 CallPoint New Europe marked a 64 percent growth in turnover and appointed 200 new employees versus previous year. Currently the contact centre has 900 employees in 3 delivery sites: Sofia (550), Plovdiv (50) and Bucharest (300). CallPoint is one of the biggest independent outsourcing companies in Eastern Europe.