Packeta Group closes 2023 with a turnover of 294 million euros, up by more than 18% compared to the previous year

Packeta Group, owner of Czech technology and logistics company Zásilkovna, increased its turnover to 294 million EUR in 2023. This is an 18.3% year-on-year increase. The number of transported parcels across all entities reached almost 106 million which, compared to 2022, is an increase of 17.9%. At the end of 2023, Packeta had more than 15 000 company pick-up points across 4 countries, including 6 200 self-service Z-BOXes, and over 137 000 partner pick-up points in Europe.

In 2023, Packeta invested significantly in optimizing its depot network which included closing outdated locations, opening new modernized ones, and automating and upgrading existing depots to improve the quality of delivery. This was to increase the efficiency of parcel collection, sorting, and delivery to achieve enhanced customer satisfaction at the last mile. Packeta currently delivers for more than 49 000 online shops. Packeta mobile app has already been downloaded by over 8 000 000 users.

“This year, despite the overall decline in the e-commerce market and dumping acts done by competitors, Packeta grew significantly and increased not only its market position and turnover but also its profitability significantly. The year 2023 was again a very challenging one for Czech e-commerce and ended with a 6% year-on-year decline locally. However, Packeta managed to increase its market position through cooperation with existing clients and the acquisition of new ones despite the price war from competitors.

Last year—2023—the number of transported parcels exceeded 100 million for the first time in the company’s history. At the same time, we invested in product and quality improvement, customer satisfaction, depot network optimization, robotization, and process automation. We achieved higher profitability despite a full-year increase in cost inputs, not only due to the growth ofsales and market share but primarily by continuously improving efficiency, labor productivity,and seeking savings through process improvements. Our mobile app, which has been one of the most popular and downloaded apps in Czechia for a long period of time, was already downloaded by 8 million users.

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I consider 2023 to be one of the most successful years in our history, and I would like to thank all of our 2 000+ employees across seven entities. I expect this year to be challenging to predict, but Packeta‘s trajectory is clear: to continue to strengthen our position not only in the Czech Republic but across the foreign markets where we operate as well; to expand quickly and to bring our customers great services and products that make their lives easier,” comments Simona Kijonková, CEO & Founder of Packeta Group.

At the beginning of last year, Packeta expanded and opened its seventh entity, Packeta Adriatic, which is based in Slovenia. In February, we launched a new service of shipping via Z-BOXes across all customers. Shipping a parcel this way is extremely easy and requires only our app, which also allows parcel sharing between two random users. Last May, Packeta opened its largest depot yet in Moravia— Holubice near Brno. This depot has a total area of nearly 12 000 m² and can process up to 120 000 parcels daily. Packeta also increased the weight limit for parcels from 10 kg to 15 kg.

During the past year, Packeta started cooperating with major e-commerce players. In March, we launched a partnership with the online platform Allegro.com, the biggest marketplace in Poland. Customers can choose from millions of offers with delivery via Packeta. Other important new clients include Kaufland, Deichmann, Rossmann, IQOS, HUDY, orWaterdrop. At the end of the year, Packeta broke several records. More than 880 000 parcelswere processed in a single day. And, over the Black Friday weekend, this amounted to 1.6 million processed parcels which is an increase of 14% compared to last year.

Packeta has confirmed the quality of its services and products by winning a number of prestigious awards. It defended first place in the Most Trusted Brand competition in the Parcel Delivery category. Our robotic helpers PackMen, which we launched in October 2021, came second in the Best Logistics Product category in The Best of Czech and Slovak Logistics competition. We defended our gold in the TOP Employers poll in the Transport & Logistics category, organized by the Association of Students and Graduates. Zásilkovna was also included in the TOP 3 most popular brands in the Czech Republic, which is a popular poll conducted by the consulting firm KPMG, based on 50 000 customer reviews. Packeta won 1st place in the Microsoft Awards 2022 in the Apps Modernization & DevOps category for its project of automating the parcel sorting process. Packeta mobile app, which has long been one of the most popular apps in Czechia, scored in the AppParade contest and won an award in the Runners category.