Outstanding Women in Business: Daniela Micusan, CEO at Teleperformance Romania

In a thought-provoking session, Business Review sat down with Daniela Micusan, CEO at Teleperformance Romania, a pivotal player in the country’s customer experience management sector. Featured prominently in Business Review Magazine’s March 2024 edition titled Outstanding Women in Business, Daniela shares insights into her strategic vision that has guided Teleperformance Romania through a landmark merger with Majorel.

What are your main achievements within the company since you hold this position?

Since stepping into the role of CEO at Teleperformance Romania, I’ve navigated the challenging yet exciting journey of leading our team through a period of significant transformation following the acquisition of Majorel. It’s important to be honest about the fact that this transition hasn’t been easy. Bringing together two distinct companies with their own cultures, processes, and ways of working presents inherent challenges and complexities. However, my main achievement has been our collective resilience and commitment to navigating this transition with grace and determination.

Besides the complexities of the transition, I’ve been inspired by the dedication and perseverance of my team members. Their commitment to overcoming challenges and embracing change has been instrumental in our progress. Together, we’ve embraced the opportunity to learn from each other, to challenge assumptions, and to forge new paths forward.

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My definition of achievement and success has evolved beyond traditional metrics. For me, success is about standing true to my values, empowering people, and expressing a clear vision while navigating through business life or life itself.

In your opinion what makes a woman to be successful in business?

In my experience, self-knowledge and empowerment are pivotal factors in a woman’s success in business. It’s essential for women to understand their strengths, weaknesses, and values, enabling them to navigate challenges and seize opportunities effectively. Additionally, empowerment—having ownership of one’s work, feeling valued, and being given opportunities to lead—is crucial for unleashing the full potential. Success in business is about building strong teams and fostering a culture of collaboration and support, where everyone, regardless of gender, can thrive and succeed.

What is your major professional achievement in your entire career?

My most significant professional achievement lies in the impact I’ve had on the lives and careers of the individuals I’ve had the privilege to lead. Witnessing the growth, development, and success of team members under my guidance has been immensely rewarding. Leadership, to me, is about others and making a positive difference. Therefore, I consider the growth and success of my team members to be my most meaningful achievement in my career.