Almost 50 Romanians claim compensations from air carriers every day

Paul Barbu 31/05/2019 | 14:06

Every day, Romanian airports record between 3 and 7 flights delayed or canceled. In many cases, passengers arrive at the airport and discover that the flight schedule has been modified or that their flight has been canceled.

Dutch-owned site FlightClaim.ro records daily between 30 and 50 requests from Romanian passengers who wish to receive compensations from air carriers.

The busiest period: the summer season and January

As expected, the most crowded period in terms of request of compensations is the summer season due to a peak in tourism activity, when FlightClaim.ro records one request every 30 minutes.

Around 9 out of 10 requests are positively settled, and passengers get their compensation according to the regulations.

Sincethe beginning of this year, the highest number of canceled flights was registered in January, when airports in Romania recorded 36 flights delayed at least 3 hours and 12 canceled flights.

Tarom and low-cost airlines, the usual suspects

Most delayed and canceled flights were recorded by the state-owned carrier Tarom and by the low-cost companies Wizz Air, Ryanair and Blue Air.

According to FlightClaim.ro data, the destinations with the longest delays are Milan, Madrid, Rome, Larnaca and London.

“The summer charter flights represent a special risk for Romanian passengers and that is why our team cooperates with Romanian travel agencies to provide all necessary support and assistance to their tourists who are in this situation. We have received compensation for Romanian passengers whose flights, with departure from Romania, were canceled for operational reasons, “said Cees Werff, FlightClaim.ro General Manager.

Depending on the length of the delay, passengers are eligible for compensation between EUR 250 and EUR 600 per person, plus other expenses.

Less than 10 percent of passengers affected by flights canceled, delayed or refused boarding are aware that they can claim compensations of EUR 250, EUR 400 or EUR 600 from airlines or specialized firms.

This extremely small percentage is due to the poor knowledge of passengers’ rights, the difficulty of getting in direct contact with the airline, or simply the lack of time. natashaescort.com/tr/

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