Telekom Romania has proactively taken measures to provide telecommunications services in normal parameters throughout this period, but in safe conditions for the health of its employees, customers, suppliers and partners.
Telekom Romania has done its upmost to protect all employees, by implementing various measures. For example, the Work from Home program: at this moment, out of 5,000 employees of the company, 3,200, representing 64 percent of the total number of employees, work from home. At present, 100 percent of the workforce eligible for work from home, operates in their own homes.
“We, at Telekom Romania, put the safety of our employees at most. This why we implemented the Work from Home alternative for anybody whose job description allowed it. And for those whose presence in the first line of operations is absolutely necessary, we provide safety gear, disinfectant and knowledge. We have updated all necessary processes and procedures. We changed the chain of command to make sure we respond faster than in normal times, because our responsibility is, besides preventing people’s contamination, to keep the business running, and consequently, keep our customers’ communication with dear ones and other businesses running,” said Miroslav Majoros, CEO Telekom Romania.
Besides, all the employees in Telekom Romania stores are fitted with protection equipment and hygiene measures have been increased. The company also deployed visual markings to help customers respect the recommendations of the authorities to keep a safe distance and avoid close interactions.
Second to human health is the safety and stability of the network, as traffic surged and is surging since the middle of the month of March. Along with this strategic role comes the need, for Telekom Romania as provider of universal communications, to support its business, customers’ businesses as much possible, and as long as this crisis will last.
“We launch an appeal, now, to the leaders of the country, to take into account the need to ensure the proper conditions for the functioning of the telecom companies, amid the gradual lockdown of the society and economy. We foresee that the prolonging of the economy’s shutdown, with entire business verticals out of business and hundreds of thousands of employees laid off will – all these will eventually take their toll on all other companies still up and running,” added Majoros.
The company is warning against the formation of a chain reaction in the economy, triggered by the hospitality sector, which would lead to extensive financial blockage in a very short time, so the state must begin considering the protection of the sectors of the economy.
Concrete measures taken by Telekom so far:
- Simplified the service portfolio and launched a series of initiatives to improve the customer experience, focusing on digital interaction. To bring added comfort in the context of limiting travel and direct interaction, the company encourages the adoption of the account management application, MyAccount, for easier management of the account and the services used, including for their online payment.
- Residential and business customers throughout the country now benefit from special packages and offers, which facilitate their access to information, work from home and entertainment, in the best conditions on the market.
- Except for the shops in the malls, which are closed, all communication media with customers remain open and functioning normally at this time (shops, cashiers, call centres, mobile sales team and technicians team), applying in the same specific measures to protect the health of customers and employees.
- Technicians intervene promptly at the requests of the customers, in safe conditions.