6 Important Features That Your Business Phone System Should Offer

Mihai-Alexandru Cristea 05/08/2022 | 11:14

Modern telephone systems have changed due to advancing technology. This has forced businesses to find ways of adapting, leaving them with no option but to change to an advanced business phone system.


Most phone systems today support both mobile and VoIP, something that is streamlining business operations and making them easier and faster. However, not all businesses are reaping the benefits brought by these phone systems.

This is because they do not know the right features that their phone systems should offer. Others are even using these phone systems but not utilizing the features as required. Here are some of the important features that your business phone system should offer;


Auto Attendants

A phone system with auto attendants offers a wide range of benefits to businesses. For instance, you get things such as voicemail to text or email, call routing to mobile phones, and professional greetings.

Even though most businesses prefer having live interactions with their customers, you can also use auto attendants perfectly especially when you are not available.

That does not mean that your customers should not be attended to. In addition, things like appointment scheduling, call routing, and other minor tasks can be handled by auto attendants, saving your business a lot of resources.


Cheap International Calls

Everybody runs a business with the hope that it will keep growing to compete on the global front. Even when you are not running a global business, you might find yourself in a situation where you have to make international calls once in a while.

It is important to note that international calls are quite expensive and are a luxury that some businesses do not enjoy. However, the right business phone system should offer cheap international calls with VoIP international calls.

VoIP offers cheaper calls than other phone systems because instead of using any additional hardware or separate systems, it uses an internet connection for calls.


Conference Bridge

Technology advancement has pushed businesses to evolve and adapt to the changing technology. Today, business leads or colleagues do not have to meet physically whenever they want to discuss something, thanks to technology.

Your business phone system should offer you a conference bridge feature that allows you to hold a virtual conference with other people no matter where they are. This saves time, money, and other resources.


Call Recording and Accounting

Every business is always looking for innovative solutions to not only understand but also meet the needs of their customers while at the same time minimizing their budget and any other resources used.

This means that they need a business phone system that allows them to check the details of every call. They can listen to conversations they have had with customers, check how long calls lasted, and gain other insights to attain a high level of understanding.

Businesses do not need an external system for this. Instead, their business phone system should come with all these features to help them improve the experience of their customers.


Voicemail to Text or Email

Sometimes, you might have some customers leaving voicemails when they call you. However, how often do you listen to the messages left over voicemail? If you stay for long without addressing the needs of such customers, you might lose them to competitors.

Fortunately, this is something you can avoid with modern business phone systems. Having a voicemail to text or email feature on your phone systems ensures that immediately after a voicemail is left, it is sent to you via text or email.

This way, you can access them no matter where you are and address the concerns of your customers without delay. This feature is vital when it comes to improving customer satisfaction.


Mobile Twinning

This is a very important feature for businesses that have some of their employees working remotely. Mobile twinning makes it possible for businesses to use their employees’ mobile phones as part of the extensions of their business phones.

This means that even when an employee is not in the office, they can still attend to your customers as if they were working from the office. They can easily make, answer, and transfer calls from their mobile devices using the business phone infrastructure.

Some other benefits of mobile twinning include roaming, saving costs for remote workers, remaining active even when working remotely, and access to other office tools.

Your business phone system plays a vital role when it comes to the success of your business. However, you need to make sure that it comes with the right features, like the ones discussed above.

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