Study: Business process automation solutions generate up to 87% productivity increase for companies

Amid economic instability, unforeseen social and geopolitical events, and a global shortage of experts across all major business areas, companies face an increasing need for efficient strategies that ensure operational sustainability. As a result, more and more businesses invest in solutions to improve productivity and minimize long-term costs. Business process automation solutions can generate an increase in productivity of up to 87%, achieved with fewer resources, and a 113% return on investment in only 3 years, a WEBCON study shows.

Companies already integrating process automation solutions for internal operations save thousands of employee hours and report a 67% acceleration of complex external processes that allow them to deliver exemplary customer service, according to the study conducted by Forrester Consulting on behalf of WEBCON, one of the leading global companies that deliver an Enterprise Low-code Application Platform (LCAP) for business process automation and management.

In addition to cost efficiency, automating workflows and eliminating repetitive tasks help companies improve employee retention and satisfaction, enabling them to better focus on client service and enhance their creativity in critical operational areas. Moreover, adopting low-code technology to build business applications allows companies to transfer the invaluable employee know-how into an app. That not only ensures that everyone is following up-to-date procedures and best practices, it also guarantees business continuity regardless of the fluctuations in team sizes and facilitates the onboarding of new employees, when the expansion needs of the business require it.

A Gartner study shows that automating processes and employing digitalization will eventually differentiate successful companies from others and make a good investment when recession threatens. Amid predictions of an upcoming recession, dealing with rising inflation and a delicate geopolitical situation, Romanian companies should consider prioritizing cost reductions and improving operational productivity, thus leveraging the benefits of automation, WEBCON experts explain.

„Implementing a Low-code Application Development platform, like WEBCON BPS, can be a game-changing solution for businesses seeking to streamline their workflow in a cost-effective and flexible manner. It enables the development of process-centric applications without coding – so much faster and by a fraction of the cost of custom-coded solutions. That’s why it became a go-to solution for organizations worldwide seeking a way to automate and better manage business processes. While quantitative benefits are important, unquantifiable benefits such as enhanced customer experience, employee satisfaction, business agility, and reduced human errors are an even greater gain”, says Michał Rykiert, Director of Business Development EMEA at WEBCON.

In November 2022, WEBCON entered the Romanian market. The company has decided to expand its operations in Romania and to increase its market presence, as well as to run more marketing and sales initiatives conducted together with Romanian partners and clients. Traditionally, WEBCON gains its position in foreign markets by building a strong partner channel network, as they do in Romania, where WEBCON has been successfully working with two carefully chosen partners – local system integrators, who have great knowledge of the specific challenges that the companies are facing in the region.

Romania is considered a strategic market for WEBCON, with great potential for developing and implementing automation solutions in the next few years. Currently, over 850 companies worldwide, including market leaders and important players such as Siemens Finance, Mitsubishi Electric, Pratt & Whitney, Huhtamaki, Societe Generale, Answear, Melitta, and MAN, are using Low-code Application Development Platform WEBCON BPS to streamline processes and drive business growth.