The ICT sector was one of the most important during 2020 and the pandemic and it still is one, as the situation is more or less the same, with many employees working from home. Business Review asked Razvan Stoica, General Manager of GTS Telecom, a few questions in order to see how the business evolved for a company that is directly involved in the work of keeping businesses alive.
What was the biggest impact of the pandemic on the IT&C industry and on GTS company?
Razvan Soica: The ICT sector is one of the important pillars during this period, with data communications and availability being key to business operations, and ultimately the economy. Our technology services and solutions have been in high demand for some time, and the current situation has only accentuated the appetite for them, thus accelerating the digital transition. GTS managed to adapt its flows to the new reality while serving its customers who had to operate the same adjustments, on the move. From a financial standpoint, 2020 was a growth year for GTS as we succeeded in reaching our targets.
How has the GTS business evolved in 2020?
RS: Operating exclusively in the B2B technology market, our clients´ requests marked dual manifestations during 2020: on one hand, they took faster decisions, especially in terms of operational requirements and a secured transition to an online environment for their employees, but also, we have confronted with several delays on important investments in large-scale transformational projects, the customers preferring to be precautious and wait for stabilization of new activity flows. We continued to respond supportive with secure data infrastructure, data back-up or data continuity solutions, based on top-class tested technologies. For in such stormy times, customers seek more certainty.
How do you see the year 2021 from the perspective of telecommunications?
RS: The current environment supports the acceleration of digital transformation, especially in the private sector. The companies’ acknowledgment of platforms and applications as a service usage will surely continue to grow, mainly due to increased decision makers’ willingness to accept these changes. Fuelled by WFH shift, location-dependent services will continue to lose additional traction in favour of platform-oriented services where infrastructure as Cloud and software development will continue their aggressive advance. We will accompany this process with our tailored approach, know-how and one-stop-shop position for ICT services. Complexity will continue its fast pace from 2020, as “too many” applications occur on the market. Customers will need new compass to navigate this more digitalized world.