BCR Social Finance allies with New Business Dimensions to digitize customer interaction

New Business Dimensions announces the implementation of a modern customer management solution at BCR Social Finance IFN. The Grafs Collection platform includes multiple automation elements and eliminates the manual processes of collecting, aggregating and processing the usual data of their company’s customers. The Grafs application provides users with all the necessary data for performing the activity, as well as detailed reports.

BCR Social Finance IFN, part of BCR and ERSTE group, provides financing and business education for entrepreneurs in Romania. BCR Social Finance acts as a social enterprise and does not distribute dividends, being actively involved in the development of the social economy and the digitization of small businesses. In an constantly changing world, speed in carrying out activities and finding the right solutions are essential. Thus, through the platform developed by New Business Dimensions, BCR Social Finance has assured the increase of operational efficiency and the support of business decisions. The project implementation took three months and was released 100% remote.

“The new platform represents a normal stage in the company’s digitalization strategy. We believe that technology and targeted digital solutions are useful tools in everyday work, enabling smoother and faster communication. Now, the access to centralized information is much easier for each member of our team and thus can allocate more time for customers interaction. Which for us is a plus, as the financial products provided by BCR Social Finance are flexible and customized, and the time dedicated to financial consulting for each business is very important ” says Claudia Oprea, Head of Collection Department, BCR Social-Finance.

The platform developed by New Business Dimensions can be implemented on the customers IT infrastructure, or accessed from the cloud, as a service. Thus, companies can benefit from advanced credit collection functionalities in any desired scenario: capital investment (Capex) or operational expenses (Opex). The solution works on both Oracle and Microsoft technology and provides secure access to data.

“The project implemented at BCR Social-Finance combined modern technology with the expertise of New Business Dimensions in the field of financial services. The implementation was 100% remote, and a relevant aspect was the good collaboration and communication between the members of the joint team, which shows a high level of professionalism and experience. The result of the project is an example of how to increase work efficiency by automating the collection process. Regardless of the field, employees with office work waste a lot of time searching for and managing the information needed to carry out their activities. Beyond the specific collection functionalities, the platform shows its value and helps users to gain time and focus on the quality of the work. This is, after all, the role of technology.” says Emanuel Oana, General Manager, New Business Dimensions.