Intrarom, the Romanian subsidiary of Intracom Telecom, was awarded, together with Genesys, with the “Best Partnership for Large Enterprises Award”, during the Romanian Contact Center Awards, a unique annual event dedicated to people and companies who are within the of Customer Experience industry.
Intrarom and Genesys have supported Romanian companies to build a better customer experience through an effective integration of applications and functionalities with the use of the most advanced technologies that exceed customer expectation.
“The successful long-term collaboration between the Intrarom & Genesys has helped both companies in Romania grow and led to notable large-scale Contact Center installations in the Telecom, Banking, & Finance sectors. Having these significant Customer Experience references, Intrarom strives to expand its successful partnership with Genesys in the Customer Experience industry by addressing new verticals and introducing the latest technology along with the highest expertise”, stated Mihai Ionescu, Commercial Director, Intrarom.
Apostolos Kemos, Sales Director, South and Central Eastern Europe, at Genesys added: “Genesys is really proud to introduce to the Romanian market the award winning PureCloud solution. The all-in-one architecture of the Genesys™ PureCloud™ platform enables companies of any size to seamlessly consolidate contact center and business communications infrastructures to reduce complexity, simplify administration, improve efficiency and reduce total cost of ownership running the whole solution to the cloud. Together with Intrarom we are bringing the next generation Customer Experience in the market”.
Intrarom Telecom has been a leading Contact Center integrator in the Balkans for the last 20 years. The Group, aiming to best serve its customers and provide unique CX, complements the Genesys Contact Center portfolio with a comprehensive set of professional services including consultancy, design, implementation, configuration/parameterization, customization, integration with 3rd party systems testing, and development.