Governor Isarescu, to banks: Drop litigations with customers, regain their trust

Georgiana Bendre 22/05/2017 | 15:09

Banks from Romania need to regain their credibility in front of  their customers, after a period of several years when it dropped. In addition, lender should need to get closer to clients so as to provide the right financial products, said on Monday the governor of Romanian National Bank (BNR), Mugur Isarescu, during the Financial Market Forum, organized by the Romanian Association of Banks (ARB).

Isarescu said that all the conditions for this trust to be regained exists, taking into account that the banking system is very solid and has access to liquidity, according to News.ro.

He underlined that if a bank has too many litigations with clients, it has to find negotiations methods and solve these issues inside the bank, taking into account that banks need to get closer to their clients to raise the loans’ level.

„The prudence through a step back regarding the loans offer doesn’t work anymore. You need to get closer to clients, to cultivate the clients. These are part of understanding of needs and negotiation,” said Isarescu.

He said that the banking system didn’t need public funds to overcome the financial crisis and now it’s in a good shape, with access to liquidity and a low level of the non-performing loans, of around 10 percent.

BR Magazine | Latest Issue

Download PDF or read online: October 2022 Issue | Business Review Magazine

The October 2022 issue of Business Review Magazine is now available in digital format, featuring the main cover story titled “Globalworth Successfully Addressing Market Challenges From a Position
Georgiana Bendre | 26/10/2022 | 17:53

    You will receive a download link for the latest issue of Business Review Magazine in PDF format, based on the completion of the form below.

    I agree with the Privacy policy of business-review.eu
    I agree with the storage and handling of my data by business-review.eu
    Advertisement Advertisement
    Close ×

    We use cookies for keeping our website reliable and secure, personalising content and ads, providing social media features and to analyse how our website is used.

    Accept & continue