Enel Energie and Enel Energie Muntenia have invested in the development of customer relations services by acquiring a package of inbound calls and back-office services. The investment value goes to over RON 36 million and the services acquisition will be made through the Public Acquisition Electronic System.
„We’re glad to offer our customers an improved experience regarding the electric energy supplier. We’re making all the steps to constantly be connected to them, both via free telephone numbers, and the diversification and digitalization of the communication channels where there’s a team that gets the customers’ requests,” said Simona Trofin, director of the customer operations department of Enel Energie and Enel Energie Muntenia.
The contact services represent a manner through which the customers and the potential customers to get in connection with Enel preferred by most customers. The most reasons for which customers use the contact center service regard the electric energy bill and detailed information regarding the subscription type or other types of requests.
Enel is present of the Romanian market since 2005 and currently has 3,100 employees in Romania.