Telecom company Digital Cable Systems (DCS) launched a national technical and commercial support center that will cater for the customers of the AKTA division (the DCS division for individual consumers). The center is located in Campulung Muscel and was opened following an investment of EUR 400,000.
The company started to develop the AKTA call center ever since March 2010, and currently the focus is on developing new services and improving the quality of support services.
“The growth of the business made it necessary to have a centralized system for registering customers’ complains, control and to track how these problems are solved. The AKTA call center serves all individual clients on the analogue and digital TV services side, and is in full development for internet and telephony services,” said Dinu Malacopol (pictured), CEO of DCS.
The call center currently has 20 employees. Clients can call at the center by dialing the number 0248/530.500, from Monday to Sunday, between 8 am and 10 pm.