CallPoint New Europe, a business process outsourcing (BPO) operator in Central Europe, estimates that it will post a turnover of EUR 2 million and an EBITDA of EUR 200,000 this year. Romania’s turnover in 2010 will contribute 35 percent, according to company representatives. Last year, CallPoint New Europe posted a local turnover of EUR 900,000. Its main offshore and near-shore clients are based in the USA, UK, France, Italy, Spain and Germany. Globally, the company estimates it will post a turnover of EUR 7 million this year.
On the medium and long term the firm plans to double its turnover by the end of 2011, according to Gregoire Vigroux, the firm’s business development director.
CallPoint New Europe has a portfolio of 25 clients from industries such as retail, tourism, IT, telecommunications and the financial sector. In Romania the company works for a retailer, a financial institution, a bank and a major player in telecommunications. Locally it is among the top five players in the call center industry. The firm also has operations in Bulgaria where it has two delivery centers in Sofia and Plovdiv. This year, CallPoint Romania moved its operations to Global City Business Park, in Pipera.