TotalSoft, one of the leading providers of business information systems in Central and Eastern Europe, supports the community of business in Romania by providing a free chatbot solution to its customers. The chatbot Timea digitalizes HR processes and provides employees with a safe and efficient environment when working remotely.
This initiative is related to the current pandemic context in which protecting the health and safety of employees is the main priority of TotalSoft. This solution supports the Romanian business environment, which was under a lot of pressure in recent months, by increasing the productivity of the HR department and provide positive experiences to employees.
“We all know how that certain HR tasks can be time-consuming. Timea is a friendly interface that responds quickly to questions such as time management, issuing certificates and other standard HR documents, managing personal data, internal procedures or access contact details of other colleagues. The feedback received from customers who use it every day is a positive one, as they manage to automate repetitive activities while HR specialists can focus on activities that bring added value,” said Mihai Gavan, Charisma HCM Global Sales Director, TotalSoft.
Timea covers 80% of the processes carried out within the HR department, signing leave requests, medical leaves or answering the most frequently asked questions by employees. Timea is connected to Charisma HCM which processes the data of more than 600,000 employees, approximately 12% of the total workforce in Romania, which operate mainly in the retail, distribution, financial, production, services, construction, agriculture, energy and medical.
The experience shows that for an Oil&Gas company with over 3.500 employees, more than 7.000 HR tasks can be automated in a single month, activities which, in the absence of a chatbot, would require at least 350 hours.
“In the current context in which the health and safety of our employees is a priority for KMG International Group, the new application supports our efforts to optimize the interaction between the HR department and our employees, but also to reduce the time necessary to solve their HR requests. In addition, the employees are no longer required to go to headquarters for each request, the answer being provided immediately, no matter the hour. The implementation of this technical solution is in accordance with the strategy adopted by the Group even since 2015 regarding the digital transformation of activities and operations with the purpose of improving the business model and business processes, improving the reporting model and the generation of new incomes and opportunities in all areas of activity”, said Adrian Stoian, Head of Human Resources Services Center and Travel at KMG ROMPETROL Services Center.