Keeping a knowledge base on your website can help you maintain a great relationship with your customers. It encourages a self-service type of looking for the right answers and information about certain products, topics, and pressing questions. When you maintain an effective knowledge base on your site, you provide a reservoir of information, resources, and manuals that can be accessed by anyone, including potential customers and returning ones. One software in the market is Document 360.
One might ask the question of how well this platform can be used as one of your knowledge base options.
What is Document360
Document360 is software considered to be one of the leading knowledge base platforms in the world. It is cloud-based and it allows its users to create a help desk solution that companies can use to cater to the needs of the customers in terms of product information, solution, and instruction. Their team creates product documentation in a hierarchy wherein users can create subcategories that can tackle their specific concerns. The software is user friendly as it has a built-in editor that has keyboard shortcuts for easier sharing of code snippets with their readers, screenshot upload, and even includes links to articles, among others. The subscription to this platform is on a monthly basis and you can also have support through phone or email.
One of its most known features is how versatile it is that it makes a suitable internal knowledge base for all types of businesses. Aside from the ease of using this software, it is also highly customizable. It is easy to edit articles and it allows for simpler user management as well. This is advantageous for your company’s management team because they can save time on editing and can focus more on other more important tasks. It is also a knowledge base software that incorporates an effective search engine and artificial intelligence which can determine the words used in each content. It also has a security system that can make access through devices like mobile or desktop secured and private. And though this is a highly recommended knowledge base option on the internet, it’s fairly priced which is great for startups and smaller companies alike.
Feedback and Reviews
Online feedback and ratings for Document360 are relatively high in multiple sites and platforms. It is commended for ease of use and customer service. Adding to this is their openness to feature requests and suggestions coming from its users to improve customer experience with the software. The analytics page can also effectively say what people need and what they are looking for so you can easily bridge the gap.
Knowledge base options are now considered one of the most efficient systems that can cater to a lot of your customers’ needs. This goal is very similar to that of Document 360 that is why it has developed powerful features that are simple and easy to use without demanding a higher price. Reviews from other users are also cementing its reputation of being a quality platform.