SIGNAL IDUNA launches a new version of the Signal Care Assistant app

Mihai-Alexandru Cristea 04/08/2021 | 17:18

The insurance company SIGNAL IDUNA ASIGURARE REASIGURARE launches a new and improved version of the Signal Care Assistant app, introducing a series of new facilities and updated functions for those who own an insurance or are interested in any other product from the company’s portfolio.


Users have at their disposal both the specific functionalities for accessing health insurance and for the administration of the 101 Invest unit-linked life insurance, an insurance product with an investment component. Through the application, current and potential customers can find out about the types of health and life insurance in the SIGNAL IDUNA portfolio. In addition, they can quickly pay insurance premiums or manage policies for minor dependents.

Digital transformation has been the watchword lately, which has also been applied in the field of insurance. People are spending more and more time online, no matter when and where, and the consumption of information has been definitely accelerated by the pandemic. We understood long before that digital access to insurance services is essential and that it represents the future. Through the new version of the application we welcome customers with a simplified and intuitive way to access insurance services and with new features implemented for the recently launched product. Everyone has the opportunity to choose the health insurance they need, to apply for a unit-linked life insurance and to have access to the newest information about SIGNAL IDUNA. Before the upgrade, already a third of our insured accessed the benefits of the policies through the application and we expect their number to increase exponentially“, says Mihaela Drugă, Member of SIGNAL IDUNA ASIGURARE REASIGURARE Directorate.

Those who own a health insurance can benefit from the new functions of the application, such as telemedicine scheduling services and bank transfer on the Easy Pay card, according to the coverage. They will be able to make appointments at any of the more than 1,200 partner clinics, hospitals and medical laboratories SIGNAL IDUNA or request authorization for an appointment already made with a medical provider in the Mediqa Net network.

Another novelty is the Unauthorized User option (Guest view) which allows all those interested in SIGNAL IDUNA insurance to partially view the application, familiarize themselves with the product portfolio and the possibility to buy or send a purchase request.

At the same time, users can manage multiple policies in the same account and choose the one they want to use, depending on the coverage they need at that time. In addition, from the same account they can also administer the policies for minors, they can make payments, initiate and send reimbursement requests, tracking their status in real time.

For the owners of a unit-linked life insurance, there is now a dedicated section, completely new in the application. This includes changing the investment by transferring the percentage of units between funds, registering Top Up, graphically viewing the evolution of investment funds, but also changing the category of policy beneficiaries or changing the frequency of payment.

The development of the application was carried out by the software company Tremend Software Consulting, and the new updates and functions were based on the feedback of the insured, out of the desire to respond as accurately as possible to their needs.

The Signal Care Assistant app can be downloaded for free from the Play Store or App Store or accessed in the web version. The installation of the application is only necessary if the user does not have the previous version already downloaded. The update will be done automatically if the phone has this option active or it will be done manually from the Play Store and App Store. The previous version of the application will be available until the end of October a.c.

The application is available in Romanian and English, and access is simple and fast, based on a unique and personalized account, which can be created with email address and password, Facebook account, Google or Apple.

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Mihai-Alexandru Cristea | 27/11/2023 | 17:41
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