Twispay processed over 1 million successful card transactions in 2022

Financial institution Capital Financial Services S.A., which operates under the Twispay brand, processed over 1 million successful card transactions in 2022, over 50% more than in 2019. The value of the average transaction was approximately 200 lei.

“The fact that we have recorded more transactions than in previous years proves that our payment solution is at an adoption stage, where more and more stores choose to process with us while existing customers increase the volumes accepted through the Twispay platform. The drop in average transaction value from €70 in 2021 to around €40 in 2022 is also a symptom of the diversification of our client portfolio, which has grown this year by 25%. The enrolment of new online stores, which are at the beginning of the journey, makes us happy because we know that we benefit from customers with potential, with whom we are constantly growing”, states Augustin Dobre, Twispay CEO.

The main industries that the financial institution serves are IT&C, insurance, beauty, tourism, and F&B. Twispay’s client portfolio includes IT companies, food suppliers (Fit4You Delivery, French Revolution), audio-video devices and accessories (AVStore), beauty (MyGeisha), utilities and more. The financial institution can manage both unique transactions specific to the e-commerce industry and recurring transactions, such as subscriptions.

“We provide payment acceptance services both for modern e-tailers or artisan businesses, as well as for start-ups in the technology area, businesses with particular needs and strict technical requirements. This is possible because all our solutions are developed in-house. We, thus, have the necessary resources to adapt to the specifications of each client and proactively contribute to the identification and creation of the best payment solution”, declares Ciprian Stoica, Twispay COO.

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2022 was also the year Twispay independently processed the first Visa card transactions using its principal membership. Currently, payment acceptance and settlement of transactions made with Visa cards are done directly by Twispay without requiring another sponsoring financial institution. The new, significantly more straightforward procedure for merchants comes with faster settlement processes.

In 2023, Twispay aims to increase the number of transactions processed by more than 20%.

In 2022, Twispay enrolled XOXNO, its first Web3 client

In 2022, Twispay became the payment partner of the NFT platform XOXNO, thus facilitating the purchase of products from the Web3 universe. By providing payment acceptance services for conventional currencies (FIAT), Twispay helps make the purchase of non-fungible tokens a practice open to the general audience. The company bridges the traditional world and the one based on blockchain technology.

“For us, this is just the beginning. We are already a disruptor of the payments industry. Still, in the future, we aim to position ourselves as a key player in developing the new financial ecosystem,” states Augustin Dobre, Twispay CEO.

In 2023, online stores will focus on integrating payments in the overall e-commerce experience

According to Twispay representatives, more and more online store operators consider payment processing a critical part of the consumer journey, essential for generating sales. That’s why they

want efficient payment platforms that enable the hyper-personalization of the experience, provide access to customer statistics, and help them increase the percentage of successfully completed sales.

“Many of those we talk to believe that it is vital that the relationship between the acquiring institution and the online store is a collaborative one, based on a good understanding of the client’s business model and specific needs, whether we are talking about technical, operational, legislative or financial aspects”, says Augustin Dobre, Twispay CEO.

For the e-commerce industry, the biggest challenges of the year are those related to the protection of data and funds

“As a financial institution regulated by the National Bank of Romania, Capital Financial Services, the company that owns the Twispay brand, implements strict KYC (know-your-customer) and AML (anti-money-laundering) processes and procedures, which protect merchants from fraud, money laundering and other risks associated with online activities,” concludes Augustin Dobre, CEO of Twispay.