OTP Bank Romania utilizes FLOWX.AI for modern digital mortgage platform dedicated to brokers

OTP Bank Romania has launched a state-of-the-art mortgage lending platform based on the cutting-edge technology of FLOWX.AI. After only 10 weeks of development, the new platform optimizes the working experience for partner brokers, eliminates the need for face-to-face interaction at the branch, and significantly reduces the waiting time for bank clients.

The mortgage lending experience mediated by brokers is now simplified by FLOWX.AI, which due to its development rate that delivers 4 to 8 times faster than any other technology in this category, has enabled OTP Bank Romania to consolidate and integrate into a unified digital platform over 35 business processes and 20 internal and external systems and databases such as ANAF, the Credit Bureau, and the Credit Risk Central.

“Customer requirements are becoming more complex, technology is evolving rapidly, and the banking sector must adapt. To simplify the work of partner brokers and enhance our clients’ experience, we have launched this modern mortgage-lending platform. By using cutting-edge FLOWX.AI technology, we provide an innovative solution that aligns with current market demands, ensuring efficient and transparent loan processing,” says Constantin Mareș, OTP Romania Chief Digital Officer.

OTP Bank Romania’s new digital platform substantially increases operational efficiency, offering partner brokers a transparent and collaborative digital flow, from the very start of the lending process until the approval of the mortgage loan. The platform’s functionalities, which can be easily extended without affecting any existing systems and developments, simplify the ways brokers and bank employees work and collaborate.

Read more about

OTP Bank Romania expands 100% online account opening facility for companies and SMEs with multiple shareholders

read more

“Banks need to innovate fast, without having to change their core systems. FLOWX.AI is designed specifically for that, offering banks a versatile solution that enables them to modernize their processes at incredible speed and turn them into unified digital platforms for their customers and employees. Before FLOWX.AI, banks could only choose between inflexible point solutions and expensive custom development efforts that would eventually increase the internal workload and maintenance costs by an overwhelming factor,“ states Ioan Iacob, CEO & co-founder of FLOWX.AI.

Brokers can now document client profiles, upload and manage personal documents and signed agreements, evaluate client eligibility through pre–scoring, generate offers, and simulate loan costs and repayment plans. They can also transfer files to credit officers and collaborate directly with them. Bank employees benefit from a common interface that provides effective tools for evaluating documentation, continuous communication with brokers, and managing requests, offers, and discounts.

FLOWX.AI is OTP Group’s strategic partner for accelerating digital transformation and innovation. Thanks to the platform, OTP Bank Romania has been able to quickly accommodate any changes in product strategy within the digital solution offered to clients.

FLOWX.AI plays a key role in the transformation of the financial services ecosystem. The platform integrates at a rapid pace any existing system within financial institutions, but also third-party systems, offering a consolidated foundation for building modern digital platforms. In this way, financial institutions can very easily build new digital experiences and expand their existing solutions.