ING Bank turns all physical cash desks into self-service units starting today

Starting today, October 29, ING Bank will focus on online transactions and close down all its physical cash desks, turning them into self-service units.

ING Home’Bank will become its main transaction channel, while Self’Bank units will also be available by the end of the year to customers who don’t have ING bank cards – they will be able to deposit cash into an ING account using a new type of ATM, which will replace the traditional cash desks.

ING customers can deposit cash using their ING card (EUR or RON) directly into ING ATM, and they can make transfers from accounts they have with other bank through the “Move your money” feature in ING HomeBank.

Other people will be able to put money into ING customers’ bank accounts straight from ING ATMS, based on a deposit code that can be obtained through the ING Office or through bank transfers, starting on November 1 for the RON currency.

According to 2017 survey, ING customers from the retail segment have already used the digital channels for 99 percent of base transactions. Only 1 percent of customers withdrew money from cash desks and 5 percent made deposits. On the other hand, ING customers accessed the Home’Bank on average once every two days, while they only visited an office about once per year.

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Last year, the number of mobile-based interactions and requests for ING doubled, according to the bank.

Between September 2017, when the instant personal loan became available and September 2018, a total of 5,000 customers obtained such a loan online, and 80 percent of online loans were accessed and approved via mobile.