Garanti BBVA bank recorded a 61 percent increase in the number of transactions performed by its retail customers during March 16 and April 16, over the same period of last year. For the retail customers and all digital channels, mobile and online, the number of transactions grew with over 36 percent and the volume of transactions increased with 25 percent, compared with the same period from 2019.
During the above-mentioned interval, the retail clients of Garanti BBVA used the mobile solution specially to make payments – 62 percent of the total, a 5 percent increase compared to the same period of the last year.
“During such difficult times, of social distancing, these numbers show that our clients use more and more the Garanti BBVA Mobile solution, our safe, intuitive and award-winning product for today`s banking. They also use less cash and rely on our digital channels to make transfers, pay bills, and shop online. These evolutions are a confirmation of our strategy to put the client first, and quickly respond to its needs. As a result of this strategy, we constantly invest in our digital channels and improve their usability and interface. Currently, we are the 6th bank in Romania in terms of digital banking penetration, and we constantly work to retain the high level of trust our clients invested in us,” stated Anca Motcă – Deputy General Manager, Garanti BBVA Romania.
In developing the digital channels, Garanti BBVA Romania is benefiting from the support and know-how of its shareholders. Garanti BBVA Turkey (TGB) has over 8.7 million active digital customers, while Banco Bilbao Vizcaya Argentaria (BBVA) reached 33.3 million digital clients. BBVA was recognized last year by Forrester Research as the global mobile banking leader, within the review of the mobile apps of 54 retail banks across the world.
Garanti BBVA Group Romania is composed of Garanti BBVA, Garanti BBVA Leasing (the brand under which Motoractive IFN SA operates), Garanti BBVA Fleet Management (the brand under which Motoractive Multiservices S.R.L. operates), and Garanti BBVA Consumer Finance (the brand under which Ralfi IFN SA operates), which complete the bank’s offer with specific leasing products, fleet administration services, as well as consumer loans. Present in Romania since 1998, Garanti BBVA has developed over time a solid and diverse client portfolio, and continuously expanded its national network and product portfolio for all business segments: Retail, SME and Corporate.