Medicover România supports social distancing and launches MediCall, the first video service for online medical advice

Mihai-Alexandru Cristea 24/03/2020 | 14:09

Medicover România, one of the largest private providers of medical services, has developed, together with ATLAS, the MediCall service, intended to reduce the need for movement and social interaction of Romanians in the context of the restrictions imposed to limit the spread of coronavirus.

MediCall is a solution which helps people interact face to face with our specialist physicians through a laptop or phone screen, without having to physically go to the medical practice and expose themselves to the risk of being infected with the coronavirus. In other words, we facilitate the access to health services from home, even if they (the patients) are in isolation, quarantine or abroad, and thus we support the efforts of the authorities to maintain social distancing.” said Radu Gorduza, CEO of Medicover România.

Those who need medical advice can communicate through video in real-time with dozens of physicians of different specializations: general medicine, internal medicine, epidemiology, pneumology, infectious diseases, paediatrics, endocrinology, gastroenterology, obstetrics-gynaecology, neurology, diabetes and nutrition, rheumatology and psychology. Information about the physicians can be obtained by accessing their biographical descriptions next to each physician. The interactions between patients and physicians are confidential.

The MediCall service can be accessed between 8 AM and 10 PM on the website, directly on the link and through the ATLAS application, available for iOS and Android systems. In order to get in touch with a physician, the patients must create a personal account on the platform using the email address, choose the speciality and name of the physician and make the online appointment.

“Basically, the patients without emergencies can stay at home, we move online. These virtual meetings can be accessed from anywhere provided that there is an internet connection and will not cost more than a consultation at the practice. Using a video, the platform allows a brief examination of the patient, who also has the option of sending documents to the physician, such as the results of medical tests or other relevant data. However, MediCall only mediates specialised advice and opinions, the physicians do not issue medical reports or prescriptions at the end of the meeting”, adds Radu Gorduza.

Medicover officials anticipate the need to develop the project and say they are open to collaborations with other physicians, from any area of the country and any speciality, to improve the quality of patient experience in the online environment.

Medicover România subscribers can also obtain medical opinions through the “Online medical counselling” telephone service, which is available free of charge and for which Medicover has supplemented the number of physicians for the coronavirus pandemic period. Moreover, the schedule of the “Online medical counselling” service has been extended and, as of today, is available 24/7.

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