National Authority for Consumers’ Protection scrutinizes telecom operators’ contracts

Newsroom 25/03/2014 | 07:00

The National Authority for Consumers’ Protection is scrutinizing the standard contracts of mobile telephony operators Vodafone and Cosmote, with the intent of taking out a stipulation which allow companies to charge clients when they want to end their contracts before they come to term, according to

The Authority received complains from the clients of the two mobile operators. Starting October 2013, the founded complaints related to standard contracts, such as mobile telephony contracts, go to court. In case the court finds the contracts have abusive stipulations, these stipulations are eliminated. This applies to all contracts signed between the operators and consumers.

The complaint against Vodafone has already reached the court, being registered at the Bucharest Court while in the case of Cosmote,  the authorities are looking at a clause that compels the client to pay RON 100 if choosing to end the contract three months before term, and RON 800 in the case the client decides to end the contract a year before, according to

Otilia Haraga


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