Call for Leaders | Oana Mandicescu (DHL): It is crucial to be there for the business and for the employees, to find solutions, to induce trust and optimism

Newsroom 31/03/2020 | 17:39

Call for Leaders – 3Q is a new category where Business Review features our 3 questions with some of Romania’s top business professionals, bringing a positive, insightful, or otherwise constructive view of their markets in the context of the current crisis.


Current conversation: Oana Mandicescu, Commercial Director at DHL.


What are the measures you took for your business during this period?

In line with our “Safety First” principle, we are following the guidelines laid down by the dedicated COVID-19 task force of our parent company, Deutsche Post DHL Group. This includes making sure that our country organizations operate in accordance with the protocols of official authorities, both international organizations and local health authority advisories, whichever sets the strictest rules.

Our couriers are taking utmost care to keep themselves and their vehicles clean and sanitary. Hands and scanners are being sanitized after every pickup or delivery. Where local authorities have ordered it, gloves and masks are to be worn. Similar measures are taken for our colleagues in express centers, they respect the distance to the customers and are wearing gloves and masks.

To protect our employees, we have issued a set of simple guidelines relating to social distancing and hygiene, as well as HR procedures for quarantine and sick leave. We also regularly update our employees on the changing situation via internal media and our local management teams.

All support department including Customer Service are working and full operating from home.


What’s your advice for business leaders regarding this crisis?

It is crucial to be there for the business and for the employees, to find solutions, to induce trust and optimism. Everybody need to be there healthy, when things will get back to normal – and we hope this will happen very soon.


What’s the most positive business news you’ve read today and want to share? 

  • “China automotive industry is coming back – over 90% of the showrooms are opened”
  • “DHL is opened for service and is delivering all over the world”
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