Call for Leaders – 3Q is a new category where Business Review features our 3 questions with some of Romania’s top business professionals, bringing a positive, insightful, or otherwise constructive view of their markets in the context of the current crisis.
Current conversation: Lucian Enaru – Country General Manager Romania & Moldova Schneider Electric
What measures have you taken to protect your business during this period?
We have a complex organization in Romania, with certain divisions covering the local market and others having regional responsibilities, with groups of colleagues being able to work from home while others having critical positions in relationship to the needs of our customers, as we are operating in the power management field. We therefore took a series of different measures, all adjusted to the type of work of our colleagues.
We have decided to allow all of our colleagues in the HQ to work from home even before Romanian President announced the state of emergency, actually as soon as we realized that social distancing might help contain the epidemic. We took the same measures for our colleagues in our Customer Care Support Center. This was a quick measure that incurred a tremendous logistic effort over a very short period of time, as we had to create the IT framework for all the changes to work seamlessly and allow the flexibility needed by our colleagues. So far we have proven ourselves able to cover our customers’ needs even under WFH conditions.
As for our colleagues in Services, we have provided them with all the protection equipment needed and enabled them, through our digital and remote solutions, to help our customers as much as possible, without having to do onsite visits. However, sometimes they do need to go onsite, as our job is of critical importance for many of our customers and it is, in some cases, the basis for business continuity.
What would be your advice for other business leaders in this time of crisis?
Obviously, put the people first. The health of our colleagues and their families is our top priority and we need to make sure we do everything in our power to protect them. Of course, we need to secure business continuity not only for ourselves, but also for our partners and customers. Last but not least, think of new ways the technology and the digitalization can support your operations. Sometimes, the solutions can be simpler than we imagine and the tools we need in this new environment might be already at our disposal.
If we hold onto each other in this difficult time and if we are actively trying to solve and anticipate the upcoming issues, we have the chance to get out of this situation even faster and stronger.
What’s the most positive business news you’ve read today and would want to share?
In fact, I am happy to see that all our commercial partners are striving to carry on with their businesses as best as they can these days, under the circumstances. Moreover, some of them are actively involved in damage limitation activities, which makes me really proud of them.
I recently read that a team of Romanian high school students designed a robot aimed at treating patients suffering from this horrible disease. It’s a sign of ingenuity and a way to creatively use technology to improve medical treatment.