Call for Leaders | Cristian Popescu (SAP ROMANIA): We are adapting to the new type of business values that our customers expect from us nowadays

Oana Vasiliu 24/03/2020 | 21:13

Call for Leaders – 3Q is a new category where Business Review features our 3 questions with some of Romania’s top business professionals, bringing a positive, insightful, or otherwise constructive view of their markets in the context of the current crisis.

Current conversation: Cristian Popescu, managing director SAP ROMANIA

What measures have you taken to protect your business during this period?

Firstly, we took care of safeguarding our employees through social distancing: we switched entirely to working from home.

Secondly, we focused on making ourselves productive during the work from home – identifying and applying ways to keep the business running.

And thirdly, we are adapting to the new type of business values that our customers expect from us nowadays: societal and individual safety of the employees, customers and partners, ensuring business continuity and balancing the company’s resources for better dealing with disrupted demand and destabilised supply chains.

What’s your advice for business leaders regarding this crisis?

Be authentic, empathetic and embrace realistic optimism. Plan and execute for now and for the future.

 What’s the most positive business news you’ve read today and want to share?

The actions for increasing the COVID-testing capacity in Romania. I think it is important that both the private and the public sector take the necessary measures to tackle this issue.

Editor’s note

To help clients cope with the social and economic challenges of this exceptional situation generated by Covid-19, SAP and Qualtrics, an experience management company in the SAP portfolio, have launched new Experience Management solutions (XM) dedicated to companies, educational institutions, respectively government authorities and public health organizations, which they make available for free: Public Health Covid-19 Pre-screening & Routing – for public health organizations,
the XM Covid-19 Pre-Screening & Routing solution, a pre-configured solution that can help organizations and the general public through two measures: developing a survey that helps sort the public’s information needs before to call the public health departments and to provide a report that clearly presents the top of the most requested information and the actual volume of applications, Healthcare Workforce Pulse XM Solution – for healthcare workers and The COVID-19 Dynamic Call Center Script solution was created to help call centers in the healthcare system provide the public with relevant information and answers to their questions about COVID-19.

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