Call for Leaders – 3Q is a new category where Business Review features our 3 questions with some of Romania’s top business professionals, bringing a positive, insightful, or otherwise constructive view of their markets in the context of the current crisis.
Current conversation: Andres Angelani, CEO Cognizant Softvision
What performance metrics are you looking at for your business during this period?
Engaging remote teams can be challenging, but with our new Virtual Pods, professional development objectives in addition to project-specific KPIs are always in permanent focus.
Having visibility of your own skills, including level of expertise allows you to be aware of your evolution and measure your growth, your professional profile. You set your goals to develop autonomy, and measure… While making constant, incremental improvements.
To help the talent growth there are communities. Where they relate to other peers with shared interests and develop a sense of belonging. And meet community leaders, who act as enablers, and help identify growth opportunities. So when the project calls, the teams are already empowered thought leaders, with a sense of meaning.
What’s your advice for business leaders for this crisis?
My advice to companies during this crisis is to lean in to digital. The crisis will undoubtedly accelerate change. With the pace of digital change escalating, it will be difficult for companies to keep pace and maintain industry leadership. Digital can help accelerate the process of bringing new solutions and products to market. Additionally, customer experience continues to be critical across all channels and touch points, and investing in digital will ensure seamless and memorable customer interactions.
In addition, embrace flexibility in the ways work gets done – take note of how remote working is impacting your teams. Gallup has pointed out: “Job flexibility engages remote workers, which drives performance.” Studies are showing that virtual environments can help increase productivity, save money, reduce turnover, and translate into happier workers. Consider whether you may benefit by enabling more remote working going forward.
What’s the most positive business news you’ve read today and want to share it?
I just read an interesting story about the CEO of Nationwide, Kirt Walker. Nationwide is a Fortune 100 company, and they have found some real success from having their employees working from home. So much success, in fact, that they’re making the arrangement permanent for many of their employees. In just five days they moved nearly all of their 27,000 employees to a work-from-home environment, and nothing changed when it came to their performance indicators. So, they’re looking to potentially reduce their footprint from 20 physical locations to just four, and anticipating that this will save a great deal of money and resources, not to mention reducing their overall carbon footprint.