For any business, the most valuable thing is the clients. However, not every company can understand who their customers are and what they want. At such times, a consultancy agency comes to the rescue. Сustomer experience consulting companies help identify customer’s needs and wants, their experience and opinion. Also consulting includes resolving existing problems on the customer experience and suggesting improvements.
TOP 10 CUSTOMER EXPERIENCE CONSULTING COMPANIES
Based on the category of customer experience, the Top 10 customer experience consulting companies have been compiled. The selection was based on factors such as the quality of the solutions offered, the quality of the analysis, customer feedback, the list of services and the company’s experience.
Let’s have a look at the list of leading customer experience consulting companies.
InData Labs is a leading representative of customer experience consulting software companies. The agency creates cloud-based customer service solutions and provides a wide range of analytical services.
- Big data development services;
- Cloud services;
- NLP services;
- Computer vision;
- Developing mobile applications based on AI.
TLF Research is a full-service research agency. The company not only collects customer data, but also helps with strategy development. TLF Research is worth trusting, at least because Visa and Google trust them.
- Consultancy on client experience;
- Client experience research;
- Customer experience design;
- Strategy development.
The company’s strength is the development of client-oriented business strategies. Stone Mantekl offers solutions for building long-term relationships with customers.
- Industry-focused programming;
- Ethnographic field research;
- Relevant, future-oriented programme;
- Customer experience research.
BAIN AND COMPANY
Bain And Company shares expert knowledge and tools that will show what matters most to customers and equip your business with the services it needs, simplifying processes and reducing costs.
- Customer Episode-led Costing;
- Advanced Analytics;
- Enterprise Technology;
- Customer Experience Analytics.
Phase 5 is a Canadian company that helps businesses get on the path to customer centricity. The agency will help the company with all aspects, from market analysis to building customer loyalty.
- An audit of the CX programme;
- Advanced analytics and modelling;
- Usability testing;
- Data visualisation and dissemination;
- Linking brand and customer experience.
Ciek Solutions helps maximise the return on marketing investment by unlocking the value of company data. Analytics processes identify all points of interaction with the customer, allowing the company to track and analyse their behaviour.
- Analysis of big data;
- Customer journey analysis;
- Customer value analysis;
- Market/product analysis;
- Demand forecasting analytics;
- Data auditing.
Aceyus is a customer experience consulting software company. The company picks up solutions to optimize customer service. For this purpose, the company has created a special software – the Aceyus Flexible Reporting Dashboard.
- Call centre analytics;
- Multi-channel reporting;
- Customer journey map;
- Aceus VUE software.
Blast Analytics is an experienced company that solves customer experience problems, optimises marketing campaigns and increases customer loyalty. Blast Analytics also provides solutions for the rapid development of start-ups and draws up strategies.
- Customer journey optimization;
- Customer journey analytics;
- CJ’s strategic roadmap;
- Journey mapping;
- Testing and personalisation.
FIFTH QUADRANT CX
Fifth Quadrant CX helps a company know its market, its customer face to face.The company provides a wide range of consultancy services, from analysing customer perceptions of your brand to a multi-channel development strategy.
- Developing a customer experience strategy;
- Customer experience diagnostic reviews and benchmarking performance across the industry;
- Development of a multi-channel strategy;
- Optimisation and creation;
- Tender management and consultancy.
TCXA Agency creates clear guidelines for working with clients and the brand. TCXA Agency has a unique customer experience structure that allows it to connect the brand with the right audience.
- A vision and strategy for the clientexperience;
- Brand strategy and performance marketing;
- Service and experience design;
- Partner experience strategy.
LET’S SUMMARISE: HOW TO DECIDE ON A CUSTOMER EXPERIENCE CONSULTING COMPANY?
Today’s market offers a wide range of consulting options. However, this selection does not mean that only the listed companies should be trusted.
In order to choose the right agency, it is worth deciding:
- how the consultancy should help the company;
- the necessary schedule;
- the needed research.
As Forbes says, customer experience is a new brand on today’s market. So there’s no time to lose – start getting to know your customers.