Telekom Romania has opened a new BPO (Business Process Outsourcing) centre in Braila, dedicated to companies in various industries that need such services and prefer to rely on a professional and experienced provider for these important operations.
In the new Braila location, Telekom Romania offers business customers a wide range of contact centre services, including sales and telemarketing, back office, customer service and customer retention.
”The contact centre services are essential for companies that need to support their customers in any way. Telekom provides companies that outsource these services a complete solution tailored to the specific needs of each company. The outsourcing of these services offers a number of benefits such as cost optimization, no investment in equipment, partnering with a vendor with industry expertise, immediate availability and operational flexibility. The expertise in call centre services is Telekom’s strength, based on the long tradition and experience we’ve gained by offering this types of services to our own customers. This expertise put us in a good position to expand this type of services and offer it to other companies as well,” said Ovidiu Ghiman, Chief Commercial Officer, Business Segment, Telekom Romania.
The center in Braila is the sixth location where Telekom Romania provides outsourced contact centre services, with five other centres operational in four other cities: three centres in Bucharest, one in Bacau and one Craiova, employing more than 500 people.
”Braila, like other cities where we are running such operations, is a traditional university centre which enabled us to recruit the workforce we need, with a higher level of education. From this point of view we considered Braila to be a city with potential, beyond our initial needs”, added Ovidiu Ghiman, Chief Commercial Officer, Business Segment, Telekom Romania.
Telekom Romania’s customer portfolio for BPO services includes companies from a wide range of industries, including banking, energy, aviation, retail – in Romania, but also from other countries such as Austria.