Javier Montes Pita, currently executive VP Retail Customers in ING Spain, has been appointed head of retail ING Romania, replacing Daniel Manibardo Llano, who has been appointed head of retail at ING DiBa in Germany.
With an experience of 17 years in ING Group, Pita has been client intelligence manager at ING direct head office.
The vision of Daniel Llano influenced the approach of our clients’ experience. All the ING products and platforms are created from the digitalization perspective and the availability. It was a real joy to have Daniel in Romania and support her in creating a new team with specialists of different expertise and with an innovative approach for the banking services and the experience that the client should have. And the retail division almost tripled during this period,” says Michal Szczurek, CEO ING Bank Romania, the ING division activity for individuals.
The ING Romania retail division has been extremely active in the last years, with an increasing number of clients and a higher integration of the digital in the banking experience.
„ING continues the digitalization strategy and the creation of a new banking model, more simple, faster and more sure fore clients. I am convinced that the Javier’s experience will contribute significantly to the constructions of such kind of model in relation with our clients and I’m glad to be a team,” added Szczurek.
In 2015, ING launched in Romania the first instant personal needs loan, which led to the tripling of sales for this product.