PayPoint Romania, the leading operator of cash payments and electronic charging through retail outlets, named Mihaela Pavel as Operations Manager. In this role, Mihaela coordinates the Contact Center, Support & Compliance and Credit & Collection departments.
These departments handle many PayPoint-related activities across the network: checking, processing, setting up contracts with their retail partners, processing the feedback received and providing prompt answers, ensuring that a business relationship is established in line with contractual terms or avoidance of fraud.
“I identify with the pace of growth and development of PayPoint, an organization with which I want to assure the collaborators a business environment that supports business growth. In a company, the Operations Directorate plays a very important role in ensuring continuity of activity and improving processes and workflows, enabling high-quality services to be delivered,” said Mihaela Pavel, Operations Manager of PayPoint Romania.
Mihaela Pavel has a 26-year career in the financial industry, started alongside Raiffeisen Bank, which enabled her to understand the organizational culture of a multinational, in order to develop his experience in OTP Bank Romania and BRD – Groupe Société Générale. Mihaela has spent more than half of her career in banking and the area of expertise includes: approval, collection and monitoring of retail loans, simple payment and documentary systems, cash operations management, debts, back-office treasury.
“The role of the PayPoint Operations Division has evolved greatly since our entry into the market in 2008, with the expansion of the services and the merchant network. Now, in the context of Payzone’s acquisition, the importance of this division is all the greater: we manage an increased network of partner traders and we have an extensive portfolio of partner vendors for which we process payments, with the future under the strides of growth and efficiency. It is therefore necessary to ensure the optimal performance of the operations and the provision of all the services at the qualitative parameters with which we have become accustomed to our partners and we are convinced that Mihaela will play an important role in this process,” said Mugur Dogariu, Managing Director of PayPoint Romania.